Technical Support Assistant-WIC & Senior FMNP

The Agricultural Institute of Marin is seeking 2-3 bilingual (English + Spanish / English + Chinese) Technical Support Assistants to provide in-person support to farmers and shoppers participating in the WIC and Senior Farmers Market Nutrition Programs (FMNP). WIC FMNP and Senior FMNP provide funds for income-eligible California families and seniors to purchase locally grown fruits and vegetables at California Certified Farmers’ Markets from May through November. These programs transitioned from paper vouchers to an electronic payment system in 2025. Tech Support Assistants will attend AIM’s Saturday and Sunday farmers markets (assignment locations may vary week to week) to provide information and transaction support to farmers and customers participating in WIC and Senior FMNP. Tech Support Assistants will track commonly asked questions and unresolved issues, relaying these back to the Nutrition Access Programs Specialist for follow-up. Tech Support Assistants will also support as needed with at-market operations of additional nutrition access programs, such as CalFresh and Market Match. This is a temporary, part-time, in-person role with work hours primarily on Saturdays and Sundays in an outdoor environment.

Must be 18 years of age or older Spanish and/or Chinese language proficiency highly preferred Familiarity with smartphones and online payment processors Familiarity with WIC program and/or Senior FMNP a plus Excellent communication, problem solving, and organizational skills Ability to maintain calm, handle details, and multi-task in a busy environment Self-starter with outgoing, sunny personality and a sense of humor Excellent punctuality and attendance Availability to work on Saturdays AND Sundays from 8am-2pm, additional availability on Thursdays a plus Must have reliable transportation to and from AIM’s farmers markets General understanding and/or sincere interest in food and farming